FAQs

1. What is Braun Büffel’s return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a valid receipt.

2. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your delivery status.

3. Do you offer international shipping?
Yes, we ship to select countries worldwide. Shipping costs and delivery times vary depending on the destination.

4. How do I care for my Braun Büffel leather product?
To maintain the quality of your leather item, avoid exposure to direct sunlight and moisture. Use a soft cloth for cleaning and apply a leather conditioner periodically.

5. Are Braun Büffel products covered by a warranty?
We offer a limited warranty against manufacturing defects. Please refer to the warranty card included with your product for details.

6. Can I exchange an item?
Exchanges are subject to availability. Contact our customer service team for assistance.

7. How do I determine the right size for a bag or wallet?
Product dimensions are listed on each item’s description page. For further assistance, our customer service team is happy to help.

8. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

9. How can I contact customer service?
For any inquiries, please reach out through the contact form on our website.

10. Do you offer repairs for damaged products?
Repair services are available for eligible items. Contact customer service for more information.

11. Where are Braun Büffel products made?
Our products are crafted with high-quality materials and expert craftsmanship, sourced from reputable manufacturers.

12. Do you have physical stores?
Yes, we have select retail locations. Check our website for store details.

13. How do I stay updated on new collections and promotions?
Subscribe to our newsletter for the latest updates and exclusive offers.

14. Are discounts available for bulk orders?
For inquiries regarding bulk purchases, please contact our customer service team.

15. What should I do if my product arrives damaged?
If your item arrives damaged, please contact us immediately for assistance.

For more details, visit braunbuffelusa.com.